Let us know within 14 days of delivery, then return the item within 14 days of telling us.
- You pay the return postage, so we recommend a tracked, insured service.
- Items must come back in the condition you received them.
Refunds are issued within 14 days of us receiving the item and include standard delivery. 

Delivery and Returns FAQ

How long do I have to return something?
You have 14 days from delivery to tell us you'd like to return it. After that, you have 14 days to send it back.

Who pays for the return?
You do. We recommend a tracked, insured courier, as the item is your responsibility until it reaches us.

How do I start a return?
Email us with your order number and the item you're returning. We'll reply with the return address and packing advice.

When will I get my refund?
Within 14 days of the item arriving back and passing a quick check. It goes to your original payment method.

Is delivery refunded?
The standard delivery charge is. Extra costs for faster delivery options are not.

What if my item arrives damaged or isn't as described?
Contact us within 48 hours of delivery with photos. We'll put it right at our cost.

Do you accept returns on items showing age or wear?
Our pieces are genuine vintage and antique, so wear, patina and age marks described in the listing aren't grounds for return. Please read each description and look at the photos carefully, and ask us if you'd like more images or a condition report.

Can I buy one chair from a pair?
Yes, where a listing says singles are available. Price is per chair.