When you visit our website or provide it in any other way.
When contacting our team and during any correspondence you have with our team.
When engaging with us on social media.
When responding to a customer survey.
When opening and viewing an email from The Eclectic Trading Company.
When you review any of our products or services.
What sort of personal information do we collect?
If you have made an online purchase with The Eclectic Trading Company: your name, email address, home / billing address and telephone number.
Details of any purchases you have made online, including payment type.
Details of any correspondence (including written, verbal communication and any images you may provide us with) you have with us.
Details of your social media username, if you interact with us through one of these channels.
Details of any reviews you have made of our products or services.
Details of your responses in any our surveys.
Details of login, email address and password
Details of visits to our websites including: pages browsed, your IP address, access device and which site you came from to ours.
How do we use the personal information we collect?
Our main uses of your personal information are to process any orders or purchases that you make via our website or in-store and to help us understand your needs so we can provide you with the best possible customer experience.
At The Eclectic Trading Company we promise never to buy or sell your personal information to any third party.
You have rights to change how we use your personal information, which can be found in the "Your choices about your personal information" section. Please remember that if you choose not to share your personal information with us, you might not receive some of the services that you have asked for.
We may also use your personal information:
To facilitate deliveries. We may also retain this information for use during any future correspondence you may have with us. We may pass this information on to our trusted partners to assist with your order and its delivery.
To respond to any queries or complaints. We may also retain this information for use during any future correspondence you may have with us. We may pass this information on to our trusted partners to assist you with your query or complaint.
To process refund requests..
To improve our website. To help us optimise your online customer experience we may collect information about the way you use our website. We may also employ one of our trusted partners to help us look at this information. This is explained in the "Cookies" section below.
To protect our business and you from fraud or any other illegal activities. We may pass this information on to other trusted partners or law enforcement agencies to use in the same way.
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser.
We use the cookies for a number of purposes, for instance to enable us to simplify the logging-on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on our advertisement on another site that links to us will be sent a semi-persistent (e.g. one week's lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites, if any.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above, this will restrict some of our services you can use.
How do we protect your personal information?
At The Eclectic Trading Company, we take the security of your personal information very seriously and engage the following best practices to keep your personal information secure:
Your access to all transactional areas of our websites are secured via "https" technology.
Access to your personal information is password protected and sensitive information is secured via SSL encryption and TSL 1.2 protocol.
We regularly monitor our systems for vulnerabilities or attacks.
Your choices about your personal information
You have choices regarding the personal information that you share with The Eclectic Trading Company:
You can access the personal information that we hold about you by making a Subject Access Request. For Customers this is by contacting email@example.com
You can opt out of receiving personalised communications from The Eclectic Trading Company at any time by contacting us at firstname.lastname@example.org. Please note that you may continue to receive communications from The Eclectic Trading Company for a short period of time, whilst we process your request. However, we may still send you servicing messages such as emails relating to an order you have placed with us.
How long do we keep your information for?
We will only retain and process your personal information for as long as we have a legitimate reason to retain and process it.
When you place an order with us online, we will keep the personal information you give us for six years.
At the end of the retention period, will delete any personal information or anonymise it.
Who we share your personal information with
At The Eclectic Trading Company, we promise never to buy or sell your personal information with any third parties.
We may share your personal information with our trusted business partners to process transactions in the course of fulfilling your order and to further improve your customer experience.
Notification of changes to this policy
If at any time we decide to use your personal information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice about whether or not we can use your information in this different manner.